Goto Hooded Traveller in Silvermere
Greet Hooded
Ask Hooded quest

Goto Jorah in the Darkwood Forest
Greet Jorah
Ask Jorah Grey Lord
Ask Jorah transport
He will transport you to the Floating Citadel

Goto Grey Lord (north from where Jorah sends you)
Greet Grey
Ask Grey code word
(He gives you a code word 'Festus' to pass on to Commander Markus)
Ask Grey teleport (He will teleport you to Town Square)

Goto Commander Markus (In the Black Mountains)
Ask Markus Festus
(He gives you a box ((not in your inv)) to deliver to the Grey Lord)

Goto Grey Lord (Via Jorah again)
Ask Grey box
He takes your box and gives you another to take to Annora (won't show in your inventory)

Goto Chancellor Annora
Ask Annora Festus

Goto Grey Lord (Via Jorah)
Ask Grey return

You have completed the first neutral quest! You a black and white serpent ring and 1500K exp!

Credits:
Frost